Okay, first off, there is no water damage, and only a few scratches on the BOTTOM of the phone.
However, my phone is going crazy. It continues to call the last person on the "Recent Calls" list, opens my messages, sometimes deletes them, and closes out. It also tells me that the "Headphone Jack will need to be removed before I can make any calls." There's nothing plugged into it...It also turns off while I'm looking through my messages or pictures. But the thing that bugs me the most, is that the ear-piece (?) doesn't work. (Meaning the part you put to your ear during a phone call.)
My friends and family can hear what I'm saying just fine, but I can't hear a single thing they're saying. It seems to be dead for two days. It started doing this on October 10, at about 4pm.
**It won't even let me use speaker phone (a solution to the Samsung Alias).**
I have insurance on the phone, but will I have to pay for a replacement? Or will they give me a replacement for free since it's a phone problem, and not anything that I've done to it?